"Is there a way for you to prioritize urgency of requests, and for volunteers to understand which requests are more time-sensitive than others? Do you do this based on what's in requester's text, or could there a some kind of check-off box…"
"Request was easy to make -- but frankly, during the blizzard, I thought it was just a cry in the wilderness. I was impressed, surprised, and reassured to get a response from Joseph within about 20 minutes. Shovelers showed up the next day and…"