Yes, we are sick of violent crime!
Highland Park is looking at a process and set of tools to deal with crime, which borrows from TQM and the business world.
We’ve met with BPD and they seem very receptive to the TQM idea of continuous improvement. It’s odd because I remember all the tension over citizen review boards for BPD and the reluctance to adopt critical assessments of the police to improve the quality of service, based on input from the community. But the ideal part of this process is that it is data driven and demands cooperation between all parties: BPD, the community, and elected officials. Lord knows, I don’t want to attend another vigil for a slain young person, sealing my solidarity, but no plan of action.
In a coming community forum we’d like you to attend and give a brief presentation, if you’re game.
This process is based on the life works of W. Edwards Deming who transformed Japan’s car industry to competitive excellence. One of his sayings was: “In god we trust, all others must bring data”. From his perspective, given our current wave of crime, tears and vigils are expressions of affection and sadness. While this is required to help heal us, BPD needs expression of report, less the emotion, with detail, followed up by a plan of action. This must be driven by all.